Privacy Policy

Last updated: December 2024

1. Introduction

Appointer ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Appointer is operated by Suomi & Lewis Limited (Company Number: 16780919), registered at 10–16 Tiller Road, London E14 8PX.

2. Information We Collect

We collect the following types of personal information:

• Identity Data: Name, title, driving license number
• Contact Data: Email address, phone number
• Booking Data: Test center preferences, preferred dates, theory test number, driving test reference number
• Payment Data: Transaction records (we do not store full payment card details)
• Technical Data: IP address, browser type, device information
• Usage Data: Information about how you use our website and services

3. How We Use Your Information

We use your personal information to:

• Provide our driving test booking service
• Process your payments
• Communicate with you about your booking status
• Send service-related notifications via email and SMS
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to perform our service contract with you
• Legitimate Interests: Processing necessary for our business operations, provided your rights don't override these interests
• Legal Obligation: Processing required to comply with applicable laws
• Consent: Where you have given explicit consent for specific processing activities

5. Data Sharing

We may share your data with:

• Payment Processors: To process your payments securely
• Communication Services: To send you email and SMS notifications
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data in transit
• Secure password hashing
• Regular security assessments
• Access controls and authentication

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Generally, we retain account data for 6 years after your last interaction with us.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a portable format
• Object: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at support@appointer.co.uk.

9. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

10. International Transfers

Your data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website.

12. Contact Us

For any privacy-related questions or to exercise your rights:

• Email: support@appointer.co.uk
• WhatsApp: +44 7876 475261
• Address: 10–16 Tiller Road, London E14 8PX

13. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113